Support

We're happy to help.

Email us at support@tinkustreetop.app and include the email address on your account. We usually reply within a few days.

I didn't get my code

Check your spam or junk folder. In the app, tap send a new code. Codes expire after a while, so use the newest one. Make sure the email address is spelled correctly.

I forgot my password

On the sign-in screen, tap forgot password?, enter your email, type the code we send you, and choose a new password.

How do I delete my account?

Open Settings → Account → Delete Account and confirm. Everything is deleted permanently: your profile, messages, photos and reactions. See the privacy policy for details. If you can't get into the app, email us from your account's address and we'll do it for you.

How do I block or report someone?

Open the conversation and tap the ⋯ button at the top right to block or report that person. To report a single message, press and hold it and choose Report. You can unblock people in Settings → Account → Blocked People. We review every report.

Can I change my name or animal?

Yes. Open Settings and tap your profile.

Something is broken

Email us what happened, what phone and iOS version you have, and what you were doing. A screenshot helps.